Frequently Asked Questions

How long does delivery take?
Delivery usually takes approximately 15 days, although carrier, destination, customs, weather, and holiday conditions may affect timing.

Can I return an item?
Yes. You may request a return or exchange within seven days of receiving your order without needing to provide a reason, subject to the Returns Policy.

How can I get help?
Our customer service team is available 24 hours a day, seven days a week.

How do I track my order?
Use the Order Tracking page with the order details requested there once tracking information is available.